A ban on unsolicited sales

DNK-sticker-226x300Cold calling and door-knocking has had its day. The recent VET scandal demonstrated this, by pushing vulnerable Australians to enrol in unsuitable and expensive courses over the phone or on their doorstep. Put simply, selling in this way leads to bad consumer outcomes. Research shows that high-pressure sales in the home environment use tactics that impede rational decision-making.

Consumer Action’s “Do Not Knock” campaign was successful in changing the behaviour of a number of major energy retailers. However, many unethical marketers have jumped ship to new industries, such as training or solar sales. Further legislative change is required to put a stop to unwelcome disruptions from pushy salespeople and purchases that are not suitable, wanted or affordable.

In May 2016, Consumer Action launched new polling by IPSOS that showed more than 3 in 4 Australians want unsolicited sales banned.

Click here to receive a ‘Do Not Knock’ sticker or to make a complaint about a door-to-door seller.

Policy contact: Mick Bellairs: 03 9670 5088 – michaelb@consumeraction.org.au

Media contact: Jonathan Brown: 0413 299 567 – media@consumeraction.org.au

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